(5.0 / 5)1362+ Ratings

Shoe Carnival Reviews

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Overall Rating

5.0
8 Reviews
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About Shoe Carnival

Shoecarnival.com is an online shoe store that offers a wide variety of footwear for the whole family. The store features a range of products including shoes, boots, sandals, and sneakers. They carry items that are currently trending and also offer hot new deals. In addition to footwear, they also sell accessories such as backpacks, bags, hats, and scarfs. They carry top brands like Adidas, Crocs, Converse, and Skechers. Customers can also find brand-name handbags and other accessories. They offer a rewards program called Shoe Perks where members get free shipping and exclusive rewards. Their customer service team is available to assist from 7am to 10pm CST, 7 days a week.

Shoe Carnival Pros & Cons

Pros:

  • Affordable Prices: Shoe Carnival offers good quality shoes at low prices, making it an attractive option for budget-conscious shoppers.
  • Shoe Perks Rewards Program: Members earn 1 point for every $1 spent, with rewards such as a $10 certificate after 200 points and additional benefits for GOLD members.
  • Birthday Rewards: Members receive a $5 reward during their birthday month, increasing to $10 for GOLD members.
  • Exclusive Deals and Events: Members get access to exclusive deals and events, which can enhance the shopping experience.

Cons:

  • Poor Customer Service: Many reviewers have complained about the poor quality of customer service, including issues with refunds, returns, and communication.
  • False Advertising: Some customers have reported false advertising, where items were not available as advertised.
  • Return and Refund Issues: There have been numerous complaints about difficulties in returning or getting refunds for defective or incorrect items.
  • Technical Issues: Some users have experienced technical problems with the website, such as orders not going through or issues with online shopping.

Overall, while Shoe Carnival offers competitive pricing and rewards programs, its poor customer service and return/refund issues are significant drawbacks.

Shoe Carnival Coupon & Discount Codes

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Shoe Carnival Customer Reviews (8)

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Ogier Provencher
Ogier Provencher
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Feb 7, 2023
Fusberta Duplanty
Fusberta Duplanty
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Feb 7, 2023
Brayden Foelsche
Brayden Foelsche
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Feb 4, 2023
Ryan Kemper
Ryan Kemper
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Feb 4, 2023
Lara Carne
Lara Carne
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Feb 4, 2023
Olivia Morris
Olivia Morris
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Feb 3, 2023
Erica Kadyrov
Erica Kadyrov
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Feb 3, 2023
Christopher Melton
Christopher Melton
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Feb 2, 2023

Shoe Carnival Customer’s Q&A

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Shoe Carnival Features and Benefits

Key features and benefits of shoecarnival.com include:

  • Shoe Perks Rewards Program: Members earn 1 point for every $1 spent. Once 200 points are earned, a $10 Reward Certificate is issued for the next purchase.
  • Birthday Rewards: A $5 reward is given during the member's birthday month. For GOLD members, this increases to a $10 reward plus 50 extra points.
  • No Receipt Necessary for Returns: Shoe Perks members can return items without a receipt.
  • Exclusive Access to Deals and Events: Members get access to exclusive deals and earn points faster with double points and bonus point events.
  • GOLD Status: Spending $200 in a year upgrades the member to GOLD status, which comes with additional benefits such as free standard shipping, special entry to GOLD deals and events, and special Spin 'n Win Wheel Spins.
  • Free Shipping for Shoe Perks Members: Shoe Perks members enjoy free shipping.
  • Carnival Concept: The website adopts a carnival concept with loud up-tempo music, microphone operators announcing time-limited promotional offerings, and festive games such as spin-and-win wheels.

These features and benefits enhance the shopping experience, making it more rewarding and enjoyable for customers. Enjoy shopping at Shoe Carnival!

Shoe Carnival Pricing

Shoe Carnival offers a variety of women's and men's athletic sneakers and casual shoes with competitive pricing. Here are some key price points:

  • Women's Athletic Sneakers:

    • Nike Waffle Debut Sneakers: $80.00
    • Nike Air Max Excee Sneakers: $95.00
    • Under Armour Charged Assert 10 Running Shoes: $75.00
    • New Balance Roav V1 Sneakers: $84.99
    • ASICS Gel Contend 8 Running Shoes: $69.99
  • Women's Casual Shoes:

    • Makalu Amara Slipper Clogs: $44.99
    • Madden Girl Prim Clogs: $49.99
    • VINTAGE HAVANA Lexa Sneakers: $114.99
    • New Balance 515 V4 Sneakers: $74.99
  • Men's Athletic Sneakers:

    • Nike Air Max Excee Sneakers: $95.00
    • Under Armour Charged Assert 10 Running Shoes: $75.00
    • New Balance BB80 Sneakers: $74.99
    • Nike Air Precision VI Basketball Shoes: $80.00
  • Men's Casual Shoes:

    • HEYDUDE Wally Sox Micro Casual Shoes: $59.99
    • Dr. Scholls Sync Oxfords: $84.99
    • Tommy Hilfiger Brecon Casual Oxfords: $84.99
    • Skechers 204436 Respected Lowry Goodyear Slip-On Shoes: $89.99

Free delivery is available on orders over $75.

About Shoecarnival.com Payment Method?

Shoecarnival.com offers a variety of payment options for its customers. These include Visa, Mastercard, Discover, American Express, PayPal, Apple Pay, and Klarna. Customers can checkout as a guest, but creating an online account provides benefits such as saving shipping and billing addresses as well as payment information, making it quick and easy to place orders. Additionally, account holders become Shoe Perks Members, earning points on every purchase to earn a $10 Reward Certificate. It's important to note that customers are not charged for their order until it ships, but an authorization hold is placed immediately after the order is placed, which is removed within 3-5 business days once the order ships.

Shoe Carnival FAQs

FAQ

Shoe Carnival Alternatives

Here are the top alternatives to Shoe Carnival:

  1. Famous Footwear: Offers a wide variety of brand name shoes and accessories for men, women, and kids.
  2. Rack Room Shoes: Provides name brand boots, athletic shoes, sandals, and accessories for women, men, and kids.
  3. Journeys: Offers shoes for men, women, and kids, along with clothing and accessories.
  4. DSW: Known for its athletic shoes, sneakers, and more.
  5. Finish Line: Specializes in basketball sneakers, running shoes, casual shoes, and athletic gear from top brands.

These alternatives were chosen based on their similarity to Shoe Carnival in terms of keyword traffic, audience targeting, and market overlap. Each offers a unique selection of footwear and related products, providing customers with a variety of options to choose from.

FAQ

How To Open A Shoe Carnival Account?

To open an account on shoecarnival.com, follow these steps:

  1. Visit the Shoe Carnival website.
  2. Click on the Sign Up or Register option.
  3. Complete the registration form with your First Name, Last Name, Email, and Password.
  4. Provide your Phone Number and Birthday.
  5. Select your Gender.
  6. Agree to receive marketing information and SMS texts if you wish.
  7. Click on the Submit or Register button to create your account.

Once the account is created, you will be automatically enrolled in the Shoe Perks Rewards program. You can also save your shipping and payment information to make checkout a breeze. If you signed up in-store, use the same email address you provided to the store associate to create your online account. If you forget your password, click on the "Forgot Password" button under the returning customer log in, enter your email address associated with your account, and you will receive an email with instructions to reset your password. You can update your information within your account in the Personal Data, Addresses, and Payment Settings sections. Enjoy shopping at Shoe Carnival!

FAQ

What is Shoe Carnival's return policy?

Purchases may be returned or exchanged within 60 days of the purchase date and must be new, unused, and contain all original packaging. Used items are only accepted if there is an obvious defect.
FAQ

Can online purchases at Shoe Carnival be returned to a physical store location?

Yes, online purchases can be returned to any of Shoe Carnival's store locations free of charge.
FAQ

How are refunds and credits processed at Shoe Carnival?

Refunds and credits are processed to your original form of payment. Transactions paid with a gift card will be refunded to a gift card. Transactions paid with cash or check in-store will be credited to a gift card that may be exchanged for cash in-store.
FAQ

Is it possible to cancel an order or item from Shoe Carnival?

Yes, it may be possible to cancel an order or item within the first few minutes after placing the order. However, it is not always possible due to the speed of order processing.
FAQ

About Shoecarnival.com Popular Products and Services?

Shoecarnival.com offers a wide range of products and services. The popular products include Athletic Shoes & Sneakers for the family. These are available from various name brands and are suitable for both the gym and streets. In addition to shoes, they also offer Accessories and Gift Cards.

As for services, Shoecarnival.com runs a loyalty program called Shoe Perks. Members of this program earn 1 point for every $1 they spend, and these points never expire. Once a member earns 200 points, they receive a $10 Reward Certificate. The program also offers a $5 reward for members during their birthday month. When a member upgrades to GOLD, they receive a $10 birthday perk and 50 extra points. GOLD members also enjoy benefits like free standard shipping, special Spin 'n Win Wheel Spins, and access to GOLD deals and points events. Returns are hassle-free for SHOE PERKS members, with no receipt necessary.

FAQ

Shoecarnival.com Return Policy?

Shoecarnival.com has a Return Policy for eligible merchandise within 60 days of the original purchase date. Eligible products must be new, unused, and have all original packaging materials. Customers can return online purchases in-store or online. In-store purchases must be returned at in-store locations. Shoe Carnival will only accept used products if there are obvious defects. Shoe Carnival issues refunds and credits to the original payment method. Purchases made with a gift card will receive a gift card upon return. Gift card reimbursements are sent to the Billing Address on the original order. Purchases made with cash or checks at in-store locations are credited a gift certificate that can be exchanged for cash. Customers who purchase products using PayPal must use the Shoe Carnival Return Center to process their reimbursements. The refund will be issued to the original PayPal account. Shoe Carnival cannot process PayPal refunds at in-store locations. Customers who purchased products using Klarna can use the Shoe Carnival Return Center or in-store locations to process their reimbursements.

As for the Shipping Policy, there is FREE standard shipping on every order of $75 or more, and a variety of other shipping methods: Standard shipping is 5-7 business days for $6.95. Express shipping is 2 business days for $12.95. Overnight shipping is 1 business day for $22.95. Shoe Carnival offers standard, expedited, and rush shipping to addresses within the Continental U.S. For orders shipping to Alaska and Hawaii, a $10 surcharge applies. In select markets, Shoe Carnival also provides same-day delivery for a fee. The website offers various shipping options within the contiguous United States, including standard ground shipping with delivery in 5-10 business days.

FAQ

About Shoecarnival.com Prices and Cost?

Shoecarnival.com offers a variety of shoes at different price points. The website features a loyalty program called Shoe Perks. This program allows members to earn points on every purchase. Once a member accumulates 200 points, a $10 Reward Certificate is issued for use on the next purchase online or in-store. Points are updated within 24 hours of in-store purchases or the date of shipment for online orders. Customers can check their points balance by logging into their account on shoecarnival.com. The website accepts various payment methods including Visa, Mastercard, Discover, American Express, PayPal, Apple Pay, and Klarna. The company also offers flexible payment methods and convenient help options. However, the exact prices and costs of items on the website may vary. It's recommended to visit the website for the most accurate and up-to-date information.

FAQ

Can I find clearance or sale items on Shoecarnival.com?

Yes, clearance or sale items can be found on Shoecarnival.com. There are sections like "Up to 25% Off Court" where discounted items are listed. Additionally, there are events like "10 Days of Deals" where a new deal is offered every day on various brands. It's recommended to check the website regularly for the latest deals and discounts.

FAQ

What are the popular shoe brands on Shoecarnival.com?

Popular shoe brands on Shoecarnival.com include Nike, Adidas, Converse, ASICS, Brooks, New Balance, Skechers, PUMA, Florsheim, Nunn Bush, and HEYDUDE. These brands offer a variety of styles, including athletic shoes and casual footwear. Please note that availability may vary based on location and time. For the most accurate information, it's recommended to check the Shoecarnival.com website directly.